Customer Support Letter

06/01/2025

Dear Valued Member,

Thank you for choosing Next Gen Med Plus—your trusted partner in accessible, affordable, and personalized healthcare. We are committed to ensuring that your experience with us is positive, transparent, and supportive every step of the way.

This letter serves as a guide to help you better understand our customer support services, membership policies, and nonrefundable terms, while also outlining how to reach us for any concerns or special circumstances.

⸻

💠 Customer Support Services

Our dedicated customer support team is available to help you with:

• Scheduling or rescheduling appointments
• Accessing your online portal
• Understanding your membership benefits
• Navigating tech support issues
• Addressing billing inquiries or service concerns

We encourage all members to call us directly at 1-888-633-4481 during business hours to speak with a live representative. For documentation purposes, we also ask that you follow up with an email to support@nextgenmedplus.com so we can provide written confirmation of any resolutions or instructions.

⸻

💠 Annual Membership Policy

Please note the following terms related to our memberships:

• All memberships are annual and run on a calendar-year basis from January 1 to December 31, regardless of the date of enrollment.
• Benefits and services are exclusive to the membership selected and do not roll over into the following year if unused.
• Only purchased memberships and designated add-ons will be honored. Additional services require separate payment.

💠 Nonrefundable Services

As a healthcare service provider licensed in the State of Florida, we must adhere to state and federal guidelines. Accordingly:

• All memberships, services, and products (including telehealth visits, medical equipment, prescriptions, and add-on treatments) are nonrefundable.
• This policy ensures the integrity and sustainability of our healthcare platform, which reserves provider time, allocates medication logistics, and deploys technical support based on client activation.

⸻

💠 Situational Exceptions & Emergency Fees

We understand that unexpected situations may arise. While our services are generally pre-paid and bundled into memberships, there may be limited cases where a one-time emergency fee can be paid to accommodate an immediate, non-covered service request.

These situations are evaluated on a case-by-case basis, and services rendered under this provision remain nonrefundable.

If you believe your situation qualifies for such an exception, we ask that you:

1. Call us immediately at 1-888-633-4481 Ext: 203 to discuss the details;
2. Follow up by emailing support@nextgenmedplus.com for documentation and next steps.

⸻

💠 Final Note

We remain committed to offering clarity, consistency, and compassion. Should you ever have a question about your membership, services, or eligibility, please speak to a representative first, and then follow up via email. This dual-step approach ensures a streamlined experience and accurate recordkeeping.

We are honored to serve you and look forward to continuing to provide high-quality, patient-centered care throughout your membership year.

Warm regards,

Next Gen Med Plus Customer Support Team

Email: support@nextgenmedplus.com

Phone: 1-888-633-4481

Website: www.nextgenmedplus.com