1. Introduction

Next Gen Med Plus (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with applicable laws, including the Florida Information Protection Act (FIPA) and federal privacy standards such as HIPAA (Health Insurance Portability and Accountability Act).

By using our website and purchasing a membership, you agree to the terms outlined in this Privacy Policy.

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2. Information We Collect

We may collect the following categories of personal information:

• Personal Identifiers: Full name, date of birth, address, phone number, and email address.
• Medical Information: Health history, current conditions, medications, telehealth visit details, and lab results.
• Payment Information: Billing address, partial payment card details (processed via a secure third-party payment processor like Stripe), transaction history.
• Technical Information: IP address, browser type, device identifiers, and cookies.

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3. Purpose of Use

Your information is used for the following legitimate and lawful purposes:

• To deliver telehealth and other medical services;
• To manage your account and facilitate payments;
• To provide access to the online portal and tech support;
• To fulfill legal and regulatory obligations;
• To improve our service offerings and user experience;
• To send transactional or health-related communications.

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4. Disclosure of Information

We do not sell or rent your personal information. Your data may only be disclosed to:

• Authorized Healthcare Providers within our network for the purpose of medical evaluation and care.
• Third-Party Service Providers (e.g., billing, payment processors, IT support) under strict confidentiality agreements.
• Law Enforcement or Government Agencies, if required by law or legal process.
• You or Your Authorized Representative, upon request.

We ensure that any third party with whom we share data agrees to safeguard it under the same standards as this policy.

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5. Security Measures

We implement reasonable security practices and procedures in line with industry standards to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:

• SSL encryption on all data transmitted through our website;
• Multi-factor authentication for account access;
• Regular vulnerability testing and software updates;
• Secure servers hosted in the United States with access control.

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6. Data Retention & Safeguarding Period

• Your information is retained for the duration of your paid membership and for a reasonable period thereafter as required by applicable healthcare record-keeping laws.
• As long as your membership remains active and paid, we will continue to safeguard your personal data under the terms of this Privacy Policy.
• After expiration or cancellation of your membership, your information is securely archived or deleted according to HIPAA and Florida record retention laws.

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7. Your Rights Under Florida Law

Under the Florida Information Protection Act (FIPA), you have the right to:

• Be informed of a security breach involving your personal information;
• Access your own health data upon written request;
• Correct or amend your information;
• Withdraw your consent, subject to legal and contractual restrictions.

You may exercise these rights by contacting us at support@nextgenmedplus.com.

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8. Children’s Privacy

Our services are not intended for individuals under the age of 13 without parental consent. We do not knowingly collect information from minors unless authorized.

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9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or regulatory requirements. When we do, the updated policy will be posted with a new effective date.

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1. 10. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact:

Next Gen Med Plus

Email: support@nextgenmedplus.com

Phone: 1-888-633-4481